Frequently Asked Questions

Frequently Asked Questions

What is Magicka Global?

We are a platform where sellers from South Asian countries showcase their products. Buyers from across the globe can buy their products. We have been in the business of e-commerce for over a decade. Our relationship with some of these sellers is also a decade old. Details about the sellers and products are available on their individual account pages.

What are the payment options available?

At the moment we accept credit/ debit card, PayPal, Stripe, Square and BrainTree. Currencies used are US dollar, Canadian Dollar and Indian Rupee. Current exchange rate are applicable.

Do you ship to my country?

We ship across the globe. Shipping charges and timing is determined by the seller based on the country where the product will be shipped. All the charges and shipping duration will be communicated by the seller at the time of purchase.

What are your return and exchange policies?

Each seller decides their own return and exchange policies. You can visit their individual accounts to check their return and exchange policies.

How can I contact the seller?

You can visit a Seller’s individual account and start the communication through our chat. In case you want to reach out to us than you can mail us @ info@magickaglobal.com

How to track your order?

After you have placed your order seller will send you a mail that they have shipped the order along with approximate time when you will receive your order. Seller may provide you with tracking number for you to track your order. Sometimes you may not get a tracking number as all shipping methods may not include that information. You can always contact the seller for further information.

How to report an issue with the order?

If you are facing trouble with your order like you did not receive your product or the product was not as described. You can reach out to the seller though the chat option on their account. If the issue does not get resolved you can also reach out to us @ info@magickaglobal.com

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