Sellers will handle their orders and set their own shop policies.
Each seller has a different way of handling shipping, returns, and exchanges for their business.
If you don’t have an account, contact the seller by replying to the receipt that was emailed to you after purchase.
If you can’t find the receipt email, try checking your spam or junk mail folders in case it ended up there.
Still the seller does not respond please leave a complain on firstname.lastname@example.org and we will try to resolve it.